FAQs

We primarily ship with UPS, Purolator, Fedex, or our local delivery courier. Please be sure to choose one of these options on checkout.

Please note that any labour disruptions with Canada Post will result in extra shipping volume and longer shipping times for couriers, and for this reason we recommend you order early. We are unable to ship to PO boxes during a Canada Post labour disruption.

Please keep an eye on your tracking number, and try to ensure someone will be home to accept the shipment. Although we haven't had any issues so far, we won't be responsible for stolen deliveries. 

Shipping in Canada: Individual orders above $109 (before tax) to all provinces in Canada ship FREE! Please note this excludes remote locations where free shipping isn't feasible.

Bulk orders (e.g., over 10 boxes) are charged 50% of the real-time shipping rates.

Please double check the shipping address before placing an order to make sure your order arrives on time and on budget. Customers will be billed for any extra fees related to an incorrect shipping address, and nobody wants that!

Real-time rates for orders under $109 are displayed on checkout.

Local delivery in Halifax and Dartmouth: Local orders in Halifax and Dartmouth (except the B3P postal code) over $109 get free delivery. Delivery for orders under $109 is between $10 and $14 depending on the area. See below for more information on our local delivery zone. Orders to the B3P area code are $24 for same day or next day delivery, or $12 for orders over $99. If you are sending an order to a B3P address and don't need same or next day delivery, please choose UPS, Purolator, or free shipping (if applicable) on checkout.

Shipping to the United States: Orders over $99 (before taxes) get $10 flat-rate shipping within the contiguous United States.

Shipping rates for orders under $99 are displayed on checkout. Customs fees are not charged for orders under $150CAD. If you'd like to place an order to the US over $150, please email hello@cheerfetti.ca.

Our full shipping policy is available here. Please note we ship only within Canada and the US.

We're happy to offer hassle-free gift shipping to the US!

Orders over $99 (before taxes) get $10 flat-rate shipping within the contiguous United States.

Shipping rates for orders under $99 are displayed on checkout. Customs fees are not charged for orders under $150CAD. If you'd like to place an order to the US over $150, please email hello@cheerfetti.ca

Shipping: Orders are shipped via courier or Canada Post. Please allow 1-2 business days to process your order before it's shipped.

Local Delivery: available in Halifax & Dartmouth and some surrounding areas only (see below for postal codes included in the local delivery zone). Orders are usually delivered by a local courier (Haligone) and can be fulfilled more quickly. Please choose a delivery date on the cart page if your order is within our local delivery area. 

If you're placing an order in our local delivery zone (i.e., in Halifax & Dartmouth), we will always call or text the recipient ahead of time if they live in a condo or apartment building to ensure they will be around for the delivery.

Please note recipients may receive a text with their tracking link on the day of the delivery so they know to expect a delivery.

If you have any other specific delivery requests, please leave a note on checkout. 

We provide delivery free of charge on Mondays to Fridays (and occasionally Saturdays if available on the calendar on the cart page) for orders over $109 in the following areas: Halifax peninsula, Bedford, Lower & Middle Sackville, Clayton Park, Armdale, Beaver Bank, Hammonds Plains, Dartmouth, Eastern Passage, Cole Harbour, Fall River, Waverley, Porter's Lake, and Lawrencetown.

Local delivery postal codes include: B2X, B2W, B2Y, B3A, B3G, B2V, B0J 3A0, B2R, B3H, B3J, B3L, B3K, B3B, B4B, B3M, B4C, B3R, B4E, B4G, B3S, B3N, B4A, B3E, B2Z, B2T (Fall River only).

Same and next day delivery to B3P, B3V, B3T, and B3Z is available at an additional cost.

Scroll down to see how to quickly check if an address is in our local delivery area.

Please leave a phone number for the gift recipient on checkout to ensure a smooth delivery.

If the address is outside of our local delivery area, we will ship your order via courier instead. Please allow for an extra 1-2 business days of processing time in this case. If you need a rush order to just outside the delivery area, please contact hello@cheerfetti.ca.

If the delivery address is in our delivery zone, the Local Delivery option will show up on the shipping page. If you don't see this option; the address likely isn't in our local delivery zone and your order will instead be shipped (and will take an extra day to two to arrive as a result).

Please note that local delivery isn't compatible with Paypal, Apple Pay, Google Pay, or Amazon Pay. If you need to pay with one of these options, then please contact hello@cheerfetti.ca to have your shipping fee refunded.

The delivery date applies to orders within our local delivery zone only. If your order is being shipped and you'd like to delay shipping to arrive in time for a certain date, please leave a note on checkout.

Please be sure to select your preferred delivery date on the cart page. Click on "View Cart" (or go to https://www.cheerfetti.ca/cart) to see the delivery date calendar - it may take a few seconds to load.

It's easy! Simply add an item over $30 to your cart. When the cart pops out, click on "View Cart".

Scroll down to where it says "shipping rates calculator". Enter Canada, Nova Scotia, and the postal code for the delivery address and click "calculate shipping rates".

Look for the "local delivery" option. If the address is outside of our local delivery area, we will ship your order via courier instead. Please allow an extra 1-2 business days of processing time in this case. If you need a rush order to just outside the delivery area, please contact hello@cheerfetti.ca.

We love surprises, but we love to make sure your gift makes its way into the hands of the lucky recipient even more. We ask for the phone number of the gift recipient to ensure the gift can be delivered when they're home, mainly if they live in an apartment/condo building or on a busy street. We won't reveal any information about the contents or who it's from, so it'll still be a surprise.

Same day delivery is currently available Monday through Friday, except November 28 & 29. Orders must be placed by 11:00am ADT (10:00am EST). Same day delivery is available only in the local delivery zone (i.e., if "local delivery" shows up as a shipping option on checkout). 

Orders are processed and shipped on business days (weekdays except holidays) within 1 business day of being placed. Please allow an extra business day of processing time for orders placed during peak holiday times (e.g., Christmas, Mother's Day).

Standard shipping times:

Shipping times vary based on location. Generally, orders within Nova Scotia (outside our local delivery area), New Brunswick, and PEI take 1-2 business days, and orders to cities in Ontario and Quebec take 2-3 business days. Orders to smaller towns and more remote areas, as well as western Canada and Newfoundland can take 5-10 business days.

Express shipping times:

Express shipping rates are available on checkout, and express shipping generally takes 1-2 business days to any location.

On the checkout screen you'll get an estimated shipping timeframe, and once your order is shipped you'll get a tracking number sent to you. If you're looking for an estimate before you place an order, reach out over chat or email hello@cheerfetti.ca.

At this time, we can only send gifts to one shipping address per order. If you'd like to order multiple gifts going to different addresses in the same order, please email hello@cheerfetti.ca and we'll be happy to put together your order for you.

All sales are final. In the unlikely event that you receive a damaged item, please contact us asap at hello@cheerfetti.ca. Our full return policy is available here.

From the cart page, click "checkout" to start the checkout process. Right next to where it says "Ship to", there's a little down arrow. If you click the arrow, you might see a list of addresses that you've used previously. At the bottom of that list, you'll see it says "use a different address". If you click on that, you'll be able to add a different shipping address.

If you need to change the shipping address after you've placed an order (and before it's shipped), please email hello@cheerfetti.ca ASAP with the correct address.