SUNDAY ONLY: 15% off our Body and Soul collection! FREE SHIPPING in Canada on orders of $85 and up. FREE DELIVERY in Halifax & Dartmouth on orders of $50 and up.

FAQs

Holiday and Christmas Gift Orders

Shipping (Canada & US) & Local Delivery (Halifax & Dartmouth)

If you're sending a gift directly to the gift recipient, you have the option to delay shipping until late November. Otherwise, orders will be shipped or delivered in the order they are received.

If your gift is being delivered to the recipient in Halifax or Dartmouth, there are a number of dates and times in December you can choose from. Please leave a phone number for the gift recipient so we can ensure someone will be home to accept the delivery. We will do our best to deliver your gift on the selected date, but your delivery date may need to be changed in the event of stormy winter weather. We'll contact you to let you know if this is the case.

We also are providing the option of having your gift tag stamped with a cute "Do not open til Dec 25" stamp. This option and the delayed shipping and delivery options are all available on each gift box page.

Cut-Off Dates for Delivery before December 25:

Please note that while Canada Post and some couriers have re-instated their delivery date guarantees, we still recommend shopping early as things can change any time. Our cut-off dates for delivery (using standard shipping) before Christmas are:

British Columbia, Nunavut, Yukon, NWT: December 3

Alberta, Saskatchewan, and Newfoundland: December 10

Manitoba: December 13

Ontario, Quebec, New Brunswick & PEI: December 15

Nova Scotia (outside of Halifax & Dartmouth): December 19

Halifax & Dartmouth (local delivery): December 20

Shipping and Delivery

How much is shipping?

All orders in Canada above $85 (before tax) ship FREE! 

Please double check the shipping address before placing an order to make sure your order arrives on time and on budget. Customers will be billed for any extra fees related to an incorrect shipping address, and nobody wants that!

Ordering under $85? Shipping is:

$10 for NS, NB, and PEI

$12 for ON, NFLD & QC

$15 for the rest of Canada. Shipping costs to the United States vary based on location and are shown on checkout.

Please keep an eye on your tracking number, and try to ensure someone will be home to accept the shipment. Although we haven't had any issues so far, we won't be responsible for stolen deliveries. 

Local orders in Halifax and Dartmouth over $50 get free delivery. 

How does local delivery in Halifax work?

Please note deliveries are not available November 18-22 (inclusive). Orders placed during this time will be packaged up on November 23, and delivered the same day (if the gift recipient is available).

If you live in Halifax or Dartmouth (and surrounding areas - see delivery area map below), we provide delivery free of charge for orders over $50. If the delivery address is in our delivery zone, the delivery option will automatically be pre-selected on the shipping page if your order is over $50 (pre-tax). To make sure this option shows up when you're checking out, choose the address that comes up automatically (in the list of suggestions) when you're entering the address.

There is very occasionally a glitch where the system doesn't capture an address as being in our delivery area even though it clearly is. If this happens to you fear not - we will refund any shipping fees and ensure your gift is hand delivered.

Regularly scheduled deliveries take place on Mondays, Tuesdays, and Fridays. If you would like your gift delivered on a specific date (e.g., for a birthday), leave a note on the cart page and as long as you give a couple of days notice we can almost always make this happen. On Wednesdays and Thursdays, deliveries are usually only available in the evening. Weekend deliveries are generally possible on request. Please leave a phone number for the gift recipient on checkout so a delivery time can be arranged.

We'll do our best to deliver your gift on the selected date, but your delivery date may need to be changed in the event of stormy winter weather. We'll contact you to let you know if this is the case.

Please note that local delivery isn't compatible with Paypal, Apple Pay, Google Pay, or Amazon Pay. If you need to pay with one of these options, then please contact hello@cheerfetti.ca to have your shipping fee refunded.

Halifax area gift delivery map

Can my gift be a surprise?

We love surprises, but we love to make sure your gift makes its way into the hands of the lucky recipient even more. We ask for the phone number of the gift recipient to ensure the gift can be delivered when they're home. We won't reveal any information about the contents or who it's from, so it'll still be a surprise.

Do you offer same day delivery?

Same day deliveries are available on Mondays, Tuesdays, and Fridays for orders placed by 9:30am ADT (8:30am EST). 

Where do you ship to?

We ship to Canada and the United States. Please note that US customers are responsible for any duties and customs fees.

How long will it take for my order to arrive?

Orders are processed and shipped on weekdays within 48 hours of being placed. Shipping times vary based on location and pandemic-related restrictions. Generally, orders within Nova Scotia (outside our local delivery area), New Brunswick, and PEI take 1-2 business days, and orders to cities in Ontario and Quebec take 2-3 business days. Orders to smaller towns and more remote areas, as well as western Canada and Newfoundland can take 5-10 business days. Please note these shipping time estimates do not include the (up to) 48 hour processing time required.

On the checkout screen you'll get an estimated shipping timeframe, and once your order is shipped you'll get a tracking number sent to you. If you're looking for an estimate before you place an order, reach out over chat or email hello@cheerfetti.ca.

Can I ship multiple gifts to multiple recipients in the same order?

At this time, we can only send gifts to one shipping address per order.

What is your return policy?

All sales are final. In the unlikely event that you receive a damaged item, please contact us asap at hello@cheerfetti.ca. Our full return policy is available here.

Gift Box Details

Can I add extra items into a curated gift box?

You sure can! Just add them to your cart and we will package everything up for you.

Can I build my own gift box?

Absolutely, and we carry a wide selection of items so you can customize your gift box to you liking. Simply start off with the all-inclusive gift box and add your selections to the cart, and we'll take care of the rest.

Do I have to get a gift box?

If you're sending a gift directly to the recipient, we strongly suggest getting a gift box to make their gift experience extra special. If you're buying some goodies for yourself and don't mind getting them in a plain ol' shipping box, feel free to skip the gift box!

Can I leave a note on a greeting card?

Yes! Just include your note in the message section for the greeting card you decide to go with.

The Rest - Corporate Gifts and Contact Information

Do you offer corporate gifts?

Yes! Get it touch at hello@cheerfetti.ca for more information.

How can I get in touch?

Email us at hello@cheerfetti.ca or call (902) 932-7130 ext. 100.