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FREE SHIPPING Canada-wide on orders of $99+ and free delivery in Halifax on orders of $50+.

FAQs

Please note that deliveries will be unavailable on September 15, 16 and October 3. Orders placed on these dates will be fulfilled the next business day.

Shipping and Delivery

How much is shipping?

All orders in Canada above $99 (before tax) ship FREE! 

Please double check the shipping address before placing an order to make sure your order arrives on time and on budget. Customers will be billed for any extra fees related to an incorrect shipping address, and nobody wants that!

Real-time rates for orders under $99 are displayed on checkout.

Shipping costs to the United States vary based on location and are shown on checkout. Please note customers in the United States are responsible for duties and taxes. If you are sending a gift to someone in the United States and want to ensure they don't have to pay duties, please email hello@cheerfetti.ca for more information.

Please keep an eye on your tracking number, and try to ensure someone will be home to accept the shipment. Although we haven't had any issues so far, we won't be responsible for stolen deliveries. 

Local orders in Halifax and Dartmouth over $50 get free delivery. 

Our full shipping policy is available here. Please note we ship only within Canada and the US.

What's the difference between shipping and local delivery?

Shipping: Orders are shipped via courier or Canada Post. Please allow 1-2 business days to process your order before it's shipped.

Local Delivery: available in Halifax & Dartmouth and some surrounding areas only (see below for details). Orders are delivered internally and can be fulfilled more quickly. Please choose a delivery date on the cart page if your order is within our local delivery area. 

Where is your local delivery area?

We provide delivery free of charge on Mondays to Fridays for orders over $50 in the following areas: Halifax, Bedford, Lower Sackville, Spryfield, some parts of Timberlea, Ferguson's Cove, Dartmouth, Eastern Passage, Cole Harbour, Fall River, Waverley, and some parts of Lawrencetown and Porter's Lake (see map below for our approximate local delivery area). Scroll down to see how to quickly check if an address is in our local delivery area.

If the address is outside of our local delivery area, we will ship your order via courier instead. Please allow for an extra 1-2 business days of processing time in this case. If you need a rush order to just outside the delivery area, please contact hello@cheerfetti.ca.

Cheerfetti Halifax gift delivery area

If the delivery address is in our delivery zone, the delivery option will automatically be pre-selected on the shipping page if your order is over $50 (pre-tax). To make sure this option shows up when you're checking out, choose the address that comes up automatically (in the list of suggestions) when you're entering the address.

There is very occasionally a glitch where the system doesn't capture an address as being in our delivery area even though it clearly is. If this happens to you fear not - we will refund any shipping fees and ensure your gift is hand delivered.

Please note that local delivery isn't compatible with Paypal, Apple Pay, Google Pay, or Amazon Pay. If you need to pay with one of these options, then please contact hello@cheerfetti.ca to have your shipping fee refunded.

How do I choose a delivery date?

The delivery date applies to orders within our local delivery zone only. If your order is being shipped and you'd like to delay shipping to arrive in time for a certain date, please leave a note on checkout.

Please note that deliveries will be unavailable on September 15, 16, and October 3. Orders placed on these dates will be fulfilled the next business day.

Please be sure to select your preferred delivery date on the cart page. Click on "View Cart" (or go to https://www.cheerfetti.ca/cart) to see the delivery date calendar - it may take a few seconds to load.

Weekend deliveries are generally possible on request and subject to a $10 fee on orders under $100 - please email hello@cheerfetti.ca for more information. Please leave a phone number for the gift recipient on checkout so the delivery time can be confirmed if they live in an apartment/condo building or on a busy street where it's better if the gift isn't left unattended.

How can I check if an address is in your local delivery area?

It's easy! Simply add an item over $50 to your cart. When the cart pops out, click on "View Cart".

Scroll down to where it says "shipping rates calculator". Enter Canada, Nova Scotia, and the postal code for the delivery address and click "calculate shipping rates".

Look for the "local delivery" option. If the address is outside of our local delivery area, we will ship your order via courier instead. Please allow an extra 1-2 business days of processing time in this case. If you need a rush order to just outside the delivery area, please contact hello@cheerfetti.ca.

Can my gift be a surprise?

ÔĽŅWe love surprises, but we love to make sure your gift makes its way into the hands of the lucky recipient even more.¬†We ask for the phone number of the gift recipient to ensure the gift can be delivered when they're home, mainly if they live in an apartment/condo building or on a busy street. We won't reveal any information about the contents or who it's from, so it'll still be a surprise.

Do you offer same day delivery?

Same day deliveries are available on Mondays, Wednesdays, and Thursdays for orders placed by 11:00am ADT (10:00am EST). Please note deliveries are not available on August 29 or September 7.

How long will it take for my order to arrive?

Orders are processed and shipped on business days (weekdays except holidays) within 48 hours of being placed. Please allow an extra business day of processing time for orders placed during peak holiday times (e.g., Christmas, Mother's Day).

Shipping times vary based on location and pandemic-related restrictions. Generally, orders within Nova Scotia (outside our local delivery area), New Brunswick, and PEI take 1-2 business days, and orders to cities in Ontario and Quebec take 2-3 business days. Orders to smaller towns and more remote areas, as well as western Canada and Newfoundland can take 5-10 business days. Please note these shipping time estimates do not include the (up to) 48 hour processing time required.

On the checkout screen you'll get an estimated shipping timeframe, and once your order is shipped you'll get a tracking number sent to you. If you're looking for an estimate before you place an order, reach out over chat or email hello@cheerfetti.ca.

Can I ship multiple gifts to multiple recipients in the same order?

At this time, we can only send gifts to one shipping address per order.

What is your return policy?

ÔĽŅAll sales are final. In the unlikely event that you receive a damaged item, please contact us asap at hello@cheerfetti.ca. Our full return policy is available here.

Gift Box Details

Can I add extra items into a curated gift box?

You sure can! Just add them to your cart and we will package everything up for you.

Can I build my own gift box?

Absolutely, and we carry a wide selection of items so you can customize your gift box to you liking. Simply start off with the all-inclusive gift box and add your selections to the cart, and we'll take care of the rest.

Do I have to get a gift box?

If you're sending a gift directly to the recipient, we strongly suggest getting a gift box to make their gift experience extra special. If you're buying some goodies for yourself and don't mind getting them in a plain ol' shipping box, feel free to skip the gift box!

Can I leave a note on a greeting card?

Yes! Just include your note in the message section for the greeting card you decide to go with.

If you'd like to include only a short note (max. 125 characters / approx. 25 words), you can leave one on the gift tag. There's a space to write this note on each gift box page, whether you're building your own gift box or shopping from our selection of curated gift boxes.

Corporate Gifts and Contact Information

Do you offer corporate gifts?

Yes! Get it touch at hello@cheerfetti.ca for more information and please specify:

  • the number of gifts you're looking for
  • your budget and timeline
  • any must haves
  • whether the gift boxes are going to the same address or different addresses

We'll get back to you within 1 business day.

How can I get in touch?

Email us at hello@cheerfetti.ca or call (902) 932-7130 ext. 100.