Shipping policy
All individual orders in Canada above $109 (before tax) ship FREE to all provinces with standard shipping! Please note orders to remote areas in Canada may be subject to additional shipping fees.
Bulk orders (e.g., over 10 boxes) are charged 50% of the real-time shipping rates.
Ordering under $109? Real-time shipping rates are shown on checkout.
Customers placing orders to be delivered in Halifax and some surrounding areas get FREE DELIVERY on orders of $109. The delivery fee for orders under $109 is either $10 or $14 depending on the area. See the FAQs for more information on our local delivery area.
Shipping to the United States is paused indefinitely as of February 2, 2025.
Please double check your shipping address to ensure accuracy. Customers will be billed for any extra fees associated with re-sending packages or address correction charges because of an incorrect address. Return shipping fees for non-deliverable shipments are not refundable.
Shipping times are displayed on checkout. Please note that the shipping time does not include the time to prepare your order, which is usually one, occasionally two business days, unless your order is placed during an occasional store closure, which would be announced on the home page and in the FAQs. We generally aim to ship orders placed by 3pm on the next business day. Please reach out if you need a rush order.
The following shipping rates are guaranteed:
- Purolator Express
- UPS Express, Express Early, Express Plus, Express Saver
- Fedex Express First Overnight, Priority Overnight, Standard Overnight
- Canpar Express
- Canada Post Expresspost, Expedited Parcel
Shipping times for all other rates are estimates and are not guaranteed.
What does "guaranteed" mean?
If the package does not arrive in the timeframe provided by the courier, you'll be refunded the shipping cost, except in circumstances outside of the courier's control (e.g., Acts of God, weather events, etc.). Please see the following links for more details around when shipping timeframes are and are not guaranteed:
Purolator: https://www.purolator.com/en/terms-and-conditions-service
UPS: https://www.ups.com/assets/resources/webcontent/en_CA/terms_service_ca.pdf or https://www.ups.com/ca/en/support/shipping-support/legal-terms-conditions.page
Fedex: https://www.fedex.com/content/dam/fedex/ca-canada/MVP/downloads/CA_EN_2022_FedEx-Service-Guide.pdf or https://www.fedex.com/en-ca/service-guide.html
Canpar: https://www.canpar.com/download/documents/Canpar_Terms_of_Service_EN.pdf
Canada Post: https://www.canadapost-postescanada.ca/cpc/en/support/articles/parcel-services-shipping-in-canada/on-time-delivery-guarantee.page